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Complaints

If you have a problem understanding something we’ve done or want to make a complaint, please let us know, so we can address it for you.

We’re here to take care of the insurance issues you face, so if you think we’ve failed in any way, you can rest assured we will all be committed to resolving the issue.

  • In the first instance please email enquiry@monumentinsurance.co.nz
  • If you’re still not 100% satisfied, please contact our Feedback & Complaints Committee. They’ll take up your concerns.
  • If even this does not address your complaint fully, you can directly contact Financial Services Complaints Ltd (FSCL), the external dispute resolution scheme for our industry. This independent body is approved by the Ministry of Consumer Affairs. Complaints to FSCL need to meet certain criteria. Click here to go to the FSCL website.
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